Junior IT Support Technician

Office: /

JAM Media are looking for a Junior IT support technician to join our fantastic team. This person will be assisting our tech team to support office and remote IT for our 2D and 3D production crew. This is an on-location role in our Belfast studio.

JAM Media has a strong animation pipeline built to deliver our high-quality animation efficiently and effectively using industry-leading art applications, high-end workstations, and custom scripts and automation.  So if you are passionate about technology, we’d love to hear from you.

Role:

  • Provide first-line technical support to production staff
  • Use an internal ticketing system to resolve support queries promptly
  • Assist with all technical queries and provide guidance and support to remote and in-office users
  • Assist with rendering error reports to support crew addressing technical issues
  • Assist with workstation maintenance and repairs
  • Assist with the testing of new applications and technology solution releases
  • Assist onboarding and training of staff on how to make use of software and systems
  • Maintain IT documentation and spreadsheets
  • Assist with organising IT equipment stock

Requirements:

  • A Level or equivalent in STEM (Science, Engineering, Technology and Mathematics)
  • Excellent communication and interpersonal skills
  • Proficient in the GSuite applications, Google Docs, and Sheets
  • Computer skills and tech-savvy
  • Excellent organisational and time management skills

Job Share
JAM Media welcomes applications from pairs of people who would like to job share. Please submit only 1 application with both CVs for the job share team.